Wiley 978-0-470-72401-9 Datasheet

Part IBlinded by SpecsCOPYRIGHTED MATERIAL

10 Blinded by SpecsFrom an internal operational perspective, IT is characterized by a general inability to prop-erly manage – when managed at all – ba

In search of excellence the fundamentals 11average IT department was characterized by technological stability in the form of a par-ticular hardware ve

12 Blinded by Specsagenda item at the next board meeting. And the CIO, when eventually confronted withthe subject, would probably defend his organizat

In search of excellence the fundamentals 13signed off for commitment by both client and vendor – and that the documented businessbenefits will start f

1In Search of Excellencethe FundamentalsEvery truth passes through three stages before it is recognized. In the first it is ridiculed, in thesecond it

4 Blinded by Specsand the Internet to automate and transform their business processes – and even invent newones, made possible by the new technology.S

In search of excellence the fundamentals 550% of capital spend (and that’s just the visible part owned by the CIO – he shudders to thinkof the disguis

6 Blinded by SpecsFor example, the very first television shows were essentially modelled on radio, with themain novelty being that you could now see p

In search of excellence the fundamentals 7and convert these imperfect specifications into a workable product using the ‘soft sci-ences’ of programming

8 Blinded by Specslucky. Most IT budgets are centrally funded as a corporate cost centre. For example, aForrester survey (The State of IT Governance i

In search of excellence the fundamentals 9how it interacts with its customers. The construction industry trap and the free lunch trapabove had far-rea